iPad, iPhone, and iTouch apps
Q. How do I navigate an iOS mobile app?
We design our apps with the minimum of clutter in aid of immersive reading and listening for the most intuitive experience. Here are a few pointers for finding your way around.
The opening (“cover ”) screen shows the title and author of the publication. Tap anywhere on the cover to open the book.
You now see section 1, headed by a full-screen image. Drag up to read the text, and to keep reading when the material runs off the bottom of the device window.
Highlighted items, and all musical notation, are interactive. Tap on an audio player to hear the clip noted in the caption. Tap a footnote to reveal it in its own bubble. Tap a music score to maximize and begin playing associated audio. Tap it again to minimize and stop playing.
When you reach the bottom of the material in the section you’re reading, swipe left to move to the next section. Double-tap the screen at any time to reveal a pop-up list of the book’s organizational structure.
Check out this video for an example:
Q. My app crashed. Is there a bug in the source code?
Crashes on Apple mobile devices, even in faultlessly compiled, validated, and tested apps like ours, are usually due to memory management issues on the device. If you experience this issue, you can try closing other applications, and turning off wi-fi and wireless data. Clear your device’s memory by completely shutting down the device (hold down the button on the top edge until the slider appears, then slide to power off), waiting a minute, then powering up again; or by doing a hard reset.
One or two customers have reported extremely unstable app behavior. Their problems were solved by deleting the app from the device (tap and hold the icon until it begins to wiggle, then tap the cross in the black circle) and downloading a fresh copy.
If you still have performance issues after taking all these steps please contact our support team.
Q. Where can I find general information on iPhone/iPad support and troubleshooting?
The following are links to official Apple support pages that may be helpful:
- iTunes Store: How to redeem a promo code
- Apple iPhone support web site
- Apple iPad support web site
- Troubleshooting applications purchased from the App Store
- How to report an issue with Your iTunes Store purchase
Please note that we are unable to answer questions related to billing, downloading, or installing apps. Contact Apple App Store Support for help with these issues. If you have any other questions related to the operation of any of our titles for web browsers, iPad, iPhone, or iTouch please contact us via this form. We will do our best to respond within one business hour.
Q. How do I install a Google Chrome web app?
You must be running the Google Chrome web browser (other browser support is in development by Google.) Click a link to the application you want to install, or search the Chrome app store. A catalogue entry showing sample screenshots and a description of the app will open in your browser. A blue button labeled + ADD TO CHROME at the top right corner of the window allows you to install the app in your browser. Click to install, complete the checkout process, confirm the installation, and the app will appear as an icon on the Apps section of any New Tab you open in Chrome (if you see Most Visited websites instead, click the Apps icon at the bottom of your browser window). Click the icon to load the app, and begin reading.
Q. How do I navigate a Google Chrome web app?
We design our web apps with the minimum of clutter in aid of immersive reading and listening for the most intuitive experience. Here are a few pointers for finding your way around.
The opening (“cover ”) screen shows the title and author of the publication. Click anywhere on the cover to open the book. You now see section 1. Scroll down to keep reading when the text runs off the bottom of the app window.
Highlighted items, and all musical notation, are interactive. Click on an audio player to hear the clip noted in the caption. Mouse over a footnote to reveal it in its own bubble. Click a music score to maximize and begin playing associated audio. Click it again to minimize, and click Pause to stop the audio.
At the top of the application window (even as you scroll down) is a thin black navigation bar. This presents you with (L - R): an icon for the cover (click to return there), an arrow to take you to the next section (whereupon a back arrow will appear as well), and an icon at right indicating a table of contents. Click the Contents icon for a drop-down list of the book’s organizational structure.
Troubleshooting iBooks display
Q. Why does the narration not play when I open The Pied Piper in iBooks?
Narration must be enabled each time you open the book. Tap the foot of the screen to reveal audio-visual controls, tap the loudspeaker icon at the top of the screen, and select Start Reading. More detailed instructions and a video on our page about how to use the read aloud function in Apple’s iBooks on iPad, iPhone, and, iTouch.
Q. Why can’t I hear sound when using the read-aloud feature in iBooks?
Make sure sound is not muted on your device. Double-tap the Home button on your device: if the volume button on the left of the apps tray has a line through it, tap it to turn muting off. If the slide switch (next to volume controls on the side of your iPad) is set to Mute and in the locked position (orange is visible), switch off muting.